- Is Quesina PH BIR-accredited?
- Yes. POS+ ships BIR-compliant — sequential receipt numbers, immutable Z-Readings, and a monotonically increasing Grand Total Accumulator are enforced at the database layer (CHECK constraints + triggers), not just in application code.
- What happens when the internet goes down?
- The branch mobile app and the web POS both queue operations locally (expo-sqlite on mobile). Cashiers keep selling and customers get provisional receipts. When the network returns, the SyncFacade batches the queue and the server assigns official BIR receipt numbers. Each op has a client-side UUID so duplicate sends are safe.
- How long does onboarding take?
- A single-branch Starter is typically operating within 5 business days from contract: data import (1–2 days), staff training (1 day), BIR paperwork (parallel), go-live with one-on-one support (1 day). Franchise deployments scale with branch count.
- Can it run on the hardware I already have?
- Yes if the tablets are Android 10+ or iPad iOS 15+, and your printer is ESC/POS compatible (most thermal receipt printers are). We provide a compatibility check during the setup engagement and recommend hardware add-ons if needed.
- How do royalty statements work?
- FMS computes royalties monthly per branch using either a flat percentage of net sales or a tiered formula. Statements are auto-generated, reviewed at HQ, and sent to franchisees with a one-click PDF export. Voids and senior discounts are factored correctly.
- Does payroll integrate with SSS / PhilHealth / Pag-IBIG?
- ETAS produces payroll-ready exports that match standard PH government remittance schedules. Direct e-filing integrations are on the roadmap. Hourly + monthly + per-shift pay structures are supported.
- Can we white-label the customer receipt and the franchisee dashboard?
- On the Franchise tier, yes — logo, brand colors, and receipt header/footer text are customizable per tenant.
- What if we outgrow the platform?
- We export your entire data set on request: transactions, recipes, employees, royalties — in CSV and JSON. There is no lock-in. Most operators do not leave; the BIR + offline + multi-tenant combination is unusual in PH.